If an order never arrived, or only part of it did, ask for your money back here.
Every request is read by a person — normally within 24 hours.
Read by a person Normally within 24 hours Your other orders keep running
Sign in to see your orders
A refund belongs to the order it came from, so we need to know which account
placed it. If you checked out as a guest, use the same email address you paid with.
Pick the order and say what went wrong. We keep a copy of the order exactly as it stood at that moment, so nothing can change underneath the request.
A person reads it
No automatic decisions. We check what was ordered against what actually arrived, and reply by email either way.
Money goes back the way it came
Approved refunds return to the card, PayPal account or wallet that paid. Your other orders carry on as normal.
Questions
Anything you paid for that has not fully arrived. If an order delivered in part, you can ask about the part that did not — say so in the box and we will work out the amount.
Orders that arrived in full. Members who later leave a server, or a boost that ended when the subscription did, are not delivery failures. Free orders have nothing to refund.
We answer nearly all of them within 24 hours. The money itself then takes a few working days to appear, depending on your bank or wallet.
Only one request stays open on an order at a time, so nothing is answered twice. If a request was declined and something has changed since, you can raise a new one.
Please talk to us first. A chargeback locks the payment while the bank decides, which takes weeks and stops us refunding you directly — it is slower for you than asking here.
