Refund Policy

Effective Date: January 15, 2026. Please read this policy carefully before purchasing our services.

No Refund Policy Exceptions Customer Responsibility Payment Disputes

No Refund Policy

Important Notice

NitroCord operates on a strict no-refund policy. All sales are final once services have been initiated or delivered. By purchasing our services, you acknowledge and agree to this policy.

We invest significant resources in delivering high-quality Discord growth services, including server infrastructure, staff time, and marketing efforts. Once these resources have been allocated to your order, they cannot be recovered.

This policy applies to all services including but not limited to Discord server boosts, real members, online/offline members, Discord Nitro, and any other services offered on our platform.

Limited Exceptions

Refunds are only considered under the following very specific circumstances:

When Refunds May Be Considered

We failed to deliver the service you paid for within the promised timeframe (72 hours), and you have provided sufficient evidence of non-delivery.

Refund Process

To request a refund under these circumstances:

Contact our support team within 7 days of purchase

Provide clear evidence that the service was not delivered

Include your order ID and Discord server information

Refunds, if approved, will be issued within 14 business days

Customer Responsibility

Customer Errors Are Not Our Responsibility

Mistakes made on the customer's side are not grounds for a refund. We are not responsible for errors in your order, incorrect Discord server links, or failure to provide necessary permissions.

Common customer errors that DO NOT qualify for refunds include:

Providing incorrect Discord server invite links

Not granting proper bot permissions to our system

Changing server settings after order placement

Server bans or restrictions that prevent service delivery

Removing our bot before service completion

Ordering the wrong service or quantity

Changing your mind after purchase

Not reading service descriptions or requirements

Before You Order:

Double-check your Discord server link, ensure proper bot permissions, and verify your order details before completing your purchase. Once the order is placed, it cannot be modified or refunded due to customer error.

Service Delivery & Completion

Once our service has been delivered to your Discord server as specified in your order, the transaction is considered complete and no refunds will be issued.

Server boosts are considered delivered once activated on your server

Members are considered delivered once they join your server

Discord Nitro is considered delivered once the code is provided

Online/offline members are considered delivered once they appear in your server

Note: We are not responsible for users leaving your server after joining. The behavior of users who join your server is entirely your responsibility. Once the agreed number of joins is completed, no refunds will be issued.

Payment Disputes & Chargebacks

Zero Tolerance Policy

Opening a payment dispute or chargeback without first contacting our support team will result in immediate and permanent termination of all your services and accounts. We consider chargebacks to be fraudulent activity.

If you have an issue with your purchase:

Contact our support team first - we're here to help

Provide evidence of any issues with service delivery

Allow us 72 hours to respond and resolve the issue

Only if we fail to respond or resolve the issue should you consider other options

If a chargeback is filed, we will provide all necessary documentation to payment processors proving service delivery. Successful chargebacks may result in legal action to recover funds and additional fees.

Policy Updates

We reserve the right to modify this refund policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

It is your responsibility to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

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